IT Value Report

BIIT: Business Intelligence is needed to run IT like a business

IT has looked into the mirror. Does it still see itself as a bunch of nerds? Not so much anymore. Increasingly, IT has recognized itself as a business process and further refined that to productize IT services (portfolio management, service catalog, ITaaS, ITBM, etc.). We find that, after decades of cultural and economic pressure, IT is starting to run itself as a business. IT has been remolded as a business by the market forces that drive it to be competitive with commercial service providers. IT has been shaped by the consumerization and democratization of technology. IT has been both integrated into the business processes of the enterprise and is recognized as a business process in itself

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